I called at 2pm to request a table of ten for 7pm on a Sat. I was informed by the person answering the phone and the manager they could not take the reservation even though the website says reservations. I showed up at 6:15 to try to get on a list and get a table for my party. I was asked "did I make a reservation?" Um, Bonefish would not let me. The hostess then said I have to get the manager to ask how long the wait will be. I didn't ask I just said I needed a table. I don't understand why I couldn't simply be put in a list. They then directed me to the first come first serve table which I was told about on the phone but when I asked the manager if I could reserve this table for 7pm I was told no. I got this table waited 45 minutes for the rest of the my party which only hurt my server because the table would not be turned over so she could make more tips. This Bonefish location is not friendly to large tables. Well only at their convenience, not the customer. This is my first bonefish experience and the customer service to accommodate my party was frustrating. I will tell everyone I know and I will not be back