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  • Very disappointed! I have been to Gallagher's many times over the years because I work in the area. I have been there for lunch, dinner, done take out and had company celebrations at this location. The food is usually pretty good, although the last few times I've had some issues with quality. However the service is always on point for the most part so I continue to return. Recently I went with a friend to dinner to catch up and there was a shift change while we were there. The waitress brought one receipt when we had asked to have 2 separate receipts. She came back and we were so engrossed in our conversation I just gave the waitress my card without looking at the receipt. My friend paid in cash. The next morning I saw on my account that I had paid way more than I should have. I pulled out my receipt and saw that it had both our meals on there. I called and talked to Mike an afternoon manager and he was very helpful and courteous. He listened to me and took all my info including the receipt info and looked into for me. Called me back the same afternoon and told me it would be hard putting the money back on my card, so I asked if I could just get a free salad next time I came in, he said no problem! Wrote my name down and I put all the info on the back of my receipt as well as proof of our conversation. Fast forward about a week or so later, I decided I would order my salad. I went to pick it up and the person I talked to got the manager on duty right away which I figured would be a normal procedure, no big deal. A man introduced himself to me as Jake and I told him what happened and showed him the receipt with all the info Mike had previously given me. He made a face and said the other manager didn't know (know what? I have no idea) He said that two people couldn't pay for the same thing because their registers would catch that (huh?) And he needed to go check the information out. I was a little annoyed at this point because I felt like he was calling me a liar and I was standing in the middle of the bar area with customers looking at me. He came back with a copy of a receipt that looked like mine but with a different waitresses name and time stamp and said my friend didn't pay for hers and I paid for both meals (how would he know that without her receipt) and that it's OK he'll pay for mine now. Um, I saw my friend pay her bill in cash and leave a tip. Whatever I didn't even argue. This experience left a sour taste in my mouth. I stood there feeling like I was stealing or lying to get a $10 salad. I won't be going back or recommending any longer.
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