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  • I truly hate this place and am sorry that this building has to live with the existence of such a crap establishment. I've been to the Over Easy in far east Mesa and love the food, and have never had a bad cup of coffee there. The service is awesome making the overall experience really great. We thought we'd give this place a spin and after talking it up to my boyfriend, we skipped our usual visit to Snooze and went to this god awful trainwreck of a restaurant. The restaurant was a bit busy when we got there, so we waited a few minutes to be seated and once we were seated we waited. And waited. And waited. Several staff passed by our table, no one engaging, asking if we'd been helped, just minding their own business not concerned with a table that isn't theirs. I get it, you're busy, someone else is supposed to be covering this table but they're not. But. What is so hard about stopping at a table that has no drinks, no silverware, nothing to indicate that the customers have been approached and ask them HAVE YOU BEEN HELPED? One of the waitstaff had the balls to make direct eye contact with me as he was passing our table without saying a word. I mean what?? It was infuriating to be passed over so many times without once being approached with a simple "have you been helped?" That's all someone had to to do. The inattentive behavior of the staff showed me that either management didn't train the staff to take a team approach to customer service or that they had just hired staff who weren't interested in taking the team approach. After 10 minutes of this, we decided to leave because obviously no one wanted to take ownership of our table. I asked the hostess to speak to the manager and she said that the manager wasn't there and instead directed me to one of the waitstaff who may or may not have been in charge. This totally disinterested staffer gave me half of her attention as I told her what happened and why we were leaving. Instead of apologizing, even though it wasn't her fault (or maybe it was if she was in charge), she gave me two coupons for a free breakfast sandwich good at that location only. A) Why would I come back? B) How low rent are you? and C) GIRL PLEASE R U SERIOUS? What a waste of a perfectly good retail/restaurant space.
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