We recently purchased a TV and washer/dryer from Spencer's over Labor Day weekend. We had Don helping us out in the store, and he was awesome!
First off, when we walked in, we didn't immediately feel like salespeople were hounding us/pressuring us to buy something. Don noticed us wandering around and politely asked if we wanted any help or just wanted to look around. He was very outgoing, personable, and knowledgeable! He pointed out a fantastic washer/dryer set that we have been using for a couple weeks now and love. He did not try to sell us on the most expensive set but instead was very honest with us and said he wanted us to get the best product.
Next came the TV... we hadn't done much research yet but took Don's word regarding what we should buy. After we got home, we did a little bit of research and found out that the TV we got was indeed a great one but we felt like we had paid too much for it. My husband called Don the next day and he was very prompt in returning his call and making sure that Spencer's BEAT the price we had found the TV for at Best Buy. Great customer service!
Lastly- the delivery and set up. Phenomenal! The delivery guys were so helpful and kind, and they did a fantastic job mounting our TV (even though we had a somewhat difficult setup). Plus, their mounting/delivery prices were comparable with Best Buy as well.
We will continue to buy our appliances from Spencer's. My parents have had great experiences with them, and now we have an incredible one of our own. So happy we decided to support this local company!!