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  • I was a big fan of Santouka when I was still living in my home country. When i heard that there is one in Toronto, I was so excited and believed that I must pay it a visit. However, the experience was terrible... First, there was a huge line up inside the store. It was extremely crowded and I did not understand why didn't the staff give customers a number. The store was small and dark, staff were not smiling and friendly. At the time I got into the restaurant, it was already 9pm. My boyfriend and I was not very hungry so we decided to get one ramen and one dumplings, which is 10.95 plus 5.5. However, the staff told me that, at the end of the menu, there is a policy that "minimum order of each person is 9.95". so, okay, fine, we decided to choose a combination of $14.5 plus dumpling 5.5, which gave a total of 20. Ridiculously, the staff told me that even if the total is $20, the 2 items must be at least 9.95 each. I must order more to qualify and meet their "policy". My boyfriend and I did not really care about a few bucks, but the whole policy is insane. 1. the store did not show a sign at the entrance saying that the minimum charge is 9.95, it is like a fraud, a lie. The policy is only written at the back of the menu, at the very bottom, with small words. 2. it is non-sense that each person has to order at least 9.95. If we would like to try the 18.95 combination (includes a rice, ramen and salad), we still have to order another ramen (lowest price 10.95) to meet the requirement. The restaurants is forcing people to order more than they need, which is totally unacceptable. If customers only want to have a sake or a dessert, they could not meet the requirement. It seems that everyone must have to order a lot in order to eat in this restaurant. 3. The minimum charge is way too high - $9.95. A ramen costs 10.95. Thats mean you must at least order a ramen.... There are many restaurants which has minimum charge, but they never set it so high. We finally ordered one ramen, one rice bowl and dumplings. The food does not taste like the original Santouka! Soup is a bit tasteless and the portions are so small! I will never visit Santouka again and i will warn my friends about it. I prefer Sansotei/kinzo, people are nice, soup are thick and tasty, and it does not has such crazy policy.
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