All my husband wanted was a vanilla cupcake and when our fav little shop lux did not have any, I searched and found karsh's. Most of the negative reviews were about the customer service which was ok since I was more concerned about finding Him a cupcake. The girl working the counter was actually quite pleasant and greeted me immediately. They had some vanilla cupcakes left so got 2 of those and a red velvet for myself. Excited to have found him vanilla cupcakes, was dissappinted when got them home and found out the cake part was hard and bland and the icing was gritty and tasted like chalk. He said they were the worst cupcakes he ever had. The red velvet was ok with the buttercream icing being pretty good. Will more than likely not go back.