It's seems to me the Management at this store is either non-existent or lacks education on how to run it and train people to do so when they are not there. You stand a the register and look directly into the kitchen/prep area. Always looks disorganized and the floor is never clean. The wait times got so bad, not because they were busy, I started calling in my order. I was put on hold and then forgotten. Once I came into the store still on the phone and they did not even realize till I ask if someone was waiting on the phone. Sorry to say this is close to my carpool but I am going to have to find another place for my smoothies. Its sad this place could be soooo much better with the correct management.