| rev:text
| - If we could give negative stars, we would. Our first encounter was searching for an AirStream travel trailer. Typically, when entering a vehicle lot, one is accosted by sales agents vying for your business. This place is just the opposite. We were serious about buying an AirStream so we pressed through being ignored, not once but twice. The sales agent admitted that he wasn't the expert in this class of trailer, but at least he didn't ignore us. Needless to say, we ended up going elsewhere to find our AirStream. Now, the real review. The LACK of service department. Unfortunately, this place is the only authorized AirStream service location in the Phoenix metropolitan area. We contacted the department (I will avoid using the word 'service' as much as I can) online. This was the only way we could get a response. Even though Jill Morris answered our online request in a rather timely manner, she rejected our calls, which went right to voicemail. The questions we had would have been much better answered in a voice call (both better for her and for us), but she refused. As we, like so many, work busy schedules, we asked if we could drop the unit on a Saturday even though the first drop off appointment wasn't until the following Thursday (for a Friday appointment). We were forced to take time off from work to drop our unit off the following Monday. On the Monday, we were told, by Jill, that there was a good chance that they could get the unit in before Thursday. The following Friday afternoon, I called to get an update on progress. Again, no calls were accepted; only directed to voicemail. The only way we were able to get any response was by email. The email responses were pathetic. The responses were run on sentences with no punctuation, misspellings, and grammar that would insult any first grade teacher. One would think that the sender thought they were texting a close friend in haste rather than a customer from a business address. Totally insulted, we then called the "service manager", who, by the way, never followed up with our dissatisfaction on lack of professionalism, lack of communication, or lack of keeping the CUSTOMER informed on the progress of the CUSTOMER's property. Instead, Jill emailed back with a half apology of making us very upset and using the excuse that she never claimed that she had "good grammar". Ugh. She claimed that our unit would be diagnosed of problem (not her words) the following Saturday and that we would get a phone call from Rick (the 'service manager'--title used very loosely) with an update. Needless to say, this, too never happened. We never got an update on that Saturday nor on the following Monday. On the following Tuesday, Rick did call saying that the issue was simply ' a "bad fuse" that wasn't covered by warranty, that AirStream knew nothing about us, and that we had better get that warranty stuff all worked out.' We find it odd that as an AirStream dealer, that this location would go out of their way to try to worry us about warranty issues when it is typical for transfer of warranty to take up to 45 days by AirStream (we took ownership less than 30 days prior). It is also VERY strange that a simple this "service" department now has our unit over a week for something that they claim is just a blown fuse. In asking for clarification of the issue, for cost of the repair, and for time when we can come get our property, now more than 5 phone calls and requests for return calls have been ignored. It would seem that, if this is the AUTHORIZED SEVICE PROVIDER for a particular mechanical product, that they should be: 1) knowledgeable, 2) efficient (the more one works on something, the more one knows it inside and out, the more quickly one is able to fix it, right?), 3) reputable. Maybe we just expect the same degree of professionalism, honesty and standards from others that we do from ourselves. This has been a pathetic experience. We are awaiting a response from AirStream for an alternative location to take our unit for service. Don't know if Tucson is any better. Can't be any worse. Or can it?
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)