This ride was a total mess unless you consider a tour of Pittsburgh as part of the ride to the airport. Shuttle picked me up in Mt. Lebanon, drove to Castle Shannon, then to Banksville before going to the airport. This represents a great circle and added on at least 50 minutes to the ride. Had to run to get to my plane. Called Shuttle and they admitted that the driver went the route in reverse. Said they would "consider" a refund or something. 8 weeks later I am still waiting to hear from them. The cost was about 9 dollars more than a cab.