I was on a tight relocation schedule and we had to find a rental home in the Phoenix area during a week long visit. Before my trip I contacted a number of real estate agents, property management companies and a few private home owners for homes that we wanted to view. The people I talked with at Mark Brower Properties were, by far, the most responsive and helpful. From the very beginning there was a clear line of communication. Being on a shortened schedule I really did need quick responses to my questions and they were there for me every time. All other property management companies that I had home inquires with would take days to answer even a simple question (Does the rent include pool service? Does the rent include the HOA?) The entire application/approval/lease signing process with Mark Brower Properties went as perfectly as we could have ever hoped. By the end of the week we had the key to our home in Phoenix and within a few weeks time had completed our move to Arizona.
I could easily stop here with my review but when we arrived to our home there was an issue with the irrigation system. We had been in the home for less than 48 hours, did not even have our belongings yet as the U-Pack relo cubes were a bit delayed. Our new neighbors informed us that there was an apparent water leak from the property of our home into their yard. I was able to shut off the watering system at the inlet and contacted Mark's group through their web portal. They immediately arranged to have the irrigation system serviced and found it was a stuck valve that apparently overloaded the system and caused the underground hose to fail. Everything was fixed and the system is back online.
Again - I could stop there with this review. We were very happy with the turn-around time for maintenance and felt very confident that we made a great choice to rent this home from this company. Then the water bill came. It was, as you might expect, extremely high. It was almost 7 times more water use than average and we had not even lived but 1 week in the home. To have to contact a property management company to come fix something is one thing, to have to contact them to dispute a very large amount of money is another - and we are still very new tenants in a home that we love - so it was a pretty stressful call to have to make.
Within a matter of a few hours Mark had a conversation with the home owners and arrangements regarding the excess water bill were done. I cannot express how relieved we were that this was handled so quickly and fairly. We are very happy to have rented a home from Mark Brower Properties. Their help in both finding and maintaining our new home rental in Phoenix has been exceptional.