I've been coming to Angel Blessings spa for over 3 months and all was great. Even had a 4 star review drafted to express my love towards this place...but this evening I am sick and called to cancel my appointment as I'm not feeling well. The owner answered the phone and told me that I need to pay for my massage because of their 24 hour cancellation policy. I have poor reception at home so my phone disconnected. Within a few minutes I received a text message from her saying that I need to pay $38.00. I explained that 24 hours ago I didn't know I would be sick this evening, and she said "Mayra still needs to be paid."
Now I can understand the enforcement of this policy if I was a one time customer or someone who hasn't been coming once a week for the past 12+ weeks. I've never been late and always tip my masseuse!
Not wanting to waste $38, I told her I would come in then and just use the groupon I purchased for my mother (as I don't want to send this place anymore business). She told me that groupon is for first time customers only (doesn't say that anywhere on groupon) and then she text me "bring $38".
Beyond rude.
Other issues:
1) they don't keep any customer information so it took them over 6 weeks to stop calling me and trying to give me directions to their spa, a couple hours before my appointment. Annoying. By week 6 shouldn't I be considered a VIP?
2) they don't keep customer records to know who you saw last week or the week before. There was a massage therapist that I really didn't like and didn't want to have again. When I was trying to book an appointment with their spa (my usual therapist wasn't available), I was so afraid I was going to get her again because they don't keep records. I ended up just waiting for my therapist to be available.
3) they take your credit card into a separate room to process payment. I hate this. It feels a little suspicious and makes me uneasy.
4) they advertise that their normal price is $80 but you can purchase groupon $38, living social $38, yelp $38 and even call them directly for the "$38 special". You're not actually getting a deal. It's their normal price.
The only reason I'm giving 2 stars instead of 1, is because of Mayra. She's a great therapist and if she goes to another spa, I would definitely follow. :)
I guess I saw this break up coming, but really liked my therapist and the convenience of this spa. I guess I need to move on...