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  • I couldn't be happier with this awesome place!!! I've got this relic of a computer which I love and refuse to let go (a 2009 MacBook Pro with 17" screen). I've worked around a bad battery and trackpad for years, and had a few screws rattling around inside from when I clumsily replaced the hard drive myself, but everything else seemed perfect. Then, after a long bumpy drive in the mountains, my computer, "grandpa", refused to boot up. When I ran disk utility, it told me my "hard drive could not be mounted". Great... especially as it WAS the backup for about 15 years' worth of photos and work files, which I had idiotically not saved anywhere else! So I brought it in to Graphite, figuring they would tell me my data was unrecoverable and that the machine was not worth fixing. Instead, they called me later that day to report that they had recovered 95% of my data! But that the hard drive and hard drive cable and battery needed replacing, and gave me a cost estimate. The next day, they called again: they said that the battery was more expensive than they quoted, and that I also needed a new trackpad, at which point costs were higher than they would advise spending on such an old machine (which I thought was very nice of them!). So, I asked if they could replace just the hard drive and its connecting cable, and move over the data they had recovered. They had no problem with this! A day later and for just over $350, I have my beloved computer back home, and it is working beautifully with all my old data intact! I am extremely impressed!! I was already impressed the first day I brought it in: Apple themselves would have of course refused to even take a look (since I had messed around with the hard drive myself, and since they do not recover data or do repairs). And anytime I've spoken to people at the Genius Bar or the IT folks at work, it's been my very strong impression that they know far less than I do (which is very little). But the Graphite people came off immediately as friendly and very knowledgeable, and now they have sent me home with a perfect computer at a very reasonable cost. Thanks Graphite!
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