They just recently redid their menu. I used to be a regular but won't be returning. The famed boxed salads as photographed by Yelpers in the attached pictures have been changed. You can no longer get bbq tofu, tempeh, roasted veggies, or avocado without paying extra for these "premium" toppings. New salad dressings too. Also, they now measure your salad. Every scoop is measured and then the salad is measured into a tiny bowl. Big rip off. Also, they don't appear to have a choice of nuts and seeds anymore. They just have a mix which when I tried it tasted very bitter.
Also, I agree with some of the customer service issues people identified. The employees are either space cadets or rude. Methinks the long lineup here will soon be dwindling, especially since the new changes to the salad bar no longer justify the rude 'tude.