Overall good experience when it comes to customer service & a friendly environment. Not so good when it comes to execution of a quality haircut. Went in looking for something pretty basic, a shorter disconnected look. Stylist said she works with short hair but unfortunately it didn't appear so. On top of actually cutting my ear, (and drawing blood) the hair was actually uneven and different lengths all around. A good salon can deal with any hair type and assist any customer. Unsatisfied & will NOT be returning.