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  • Thank God I don't actually bank with Chase and only have a credit card with them; they're good with cards, 'cause you don't have to deal with any of their terrible customer service. I stopped in today to make a payment on my credit card with cash, and was taken back by how rude the staff was. I walked into the bank and was so "enthusiastically" greeted that had me thinking "wow, don't be too excited about having a job" -- if anyone of you have seen Anjelah Johnson's skit as Bon Qui Qui at King Burger where she was annoyed at the very fact that customers had the audacity to walk into *gasp* a place of business as a customer -- yea, that's the kind of greeting I received. Then she monotones asked me for my ID to make a cash payment on my card. This struck me as odd, and my curiosity made me ask "why?" The response I received was snapped back like an angry mother yelling at her child "because that's just our policy". Well, rude lady, there has to be a reason for that policy to be in place. I then asked if I would maybe someday have a family member go to the bank to make a payment for me, if they have the same protocol, since let me reiterate -- it was a CASH payment -- (I may have even gotten a eye roll with the response) that would not be possible as I am the ONLY one able/allowed to make payments to my card. Again, I asked "why?" Finally little miss rudeness decided to explain to me that it was the policy to protect the bank from money laundering. Hold up -- are you kidding me?! Do I look like I'm laundering money, lady? Really?! Making $100 payment on a credit card is money laundering?! Lol. I mean I may have done laundry with money in the pockets so if that's what she meant by money laundering, then yes, I'd be guilty as charged -- not to mention I'd use fabric softener, too. I made my payment, grabbed my receipt, and walked out; thankful that I would never HAVE to walk into another Chase bank again. From now on, I'll stick to online payments so I don't have to deal with such "pleasant" jerks.
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