What a disaster! We stopped by to look at a used Honda CRV.
The dealer had it " Ready" for us in front of the dealership when we arrived,
It was filthy!!! Carpets were stained and when we tilted the back seats forward we found a huge pile of smashed candy and candy wrappers.
The salesperson was so embarrassed. He lead us to a few other vehicles, all of which were in marginal shape. Scratches on the paint, including a Lexus RX that had material on the back of the passenger seat falling off. These were vehicles in the $15K plus range.
We left and headed next door to Big Two Toyota, where we had purchased a 2016 Prius in May.
Their inventory was clean and spotless. We ended up purchasing a very low mileage 2005 Honda CRV . Paid $1500 under KBB. These guys at Big Two are great.
It's my opinion that Auto Nation buys lots of auction cars that other franchise dealers dump because of the quality, then re-sell without detailing them much.
I will say that the salesperson, Gregg was very nice and even sent an e-mail apologizing for the condition of the 1st CRV we looked at.
Needless to say if we need service on our used Honda we will not use this dealership based on our first impression and experience.