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About: http://data.yelp.com/Review/id/0FCyolM9OLq9S7IbMDkIUQ Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2015-11-29 00:00:00 (xsd:dateTime)
itemReviewed	Einstein Bros Bagels
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	0 (xsd:int)
rev:text	My son and I have birthdays a week apart. We are both members of the Einstein Bagels email club and so we each received a coupon for a free breakfast sandwich with a drink purchase. We decided to go there this morning and have a nice mother, son breakfast. The line to order was extremely long but I expected that being a Sunday morning. After about 15 minutes in line my son tried to place his order but the person taking orders didn't know how his coupon worked and told him to place his order at the register. I went ahead and placed my order for a breakfast sandwich, drink and a half dozen bagels (I didn't mention the coupon since she clearly didn't know what she was doing). I knew when I got the cash register they would know what to do. After placing my order we had to wait in another long line to pay (and for my son to order his food). The person running the cash register was also making the specialty drinks so that was what the hold up was. Finally after another 10 minutes my son placed his order, breakfast sandwich, mocha drink and a danish (the cashier shook his head when my son mentioned the person taking the order didn't know how the coupon worked). My son paid for his and then I went to pay for my food (we had waited in line for so long that my breakfast sandwich was already ready). I told the cashier I wanted a medium fountain drink also. He said that they were out of ice. Really!! He asked if the person taking the orders had mentioned that to me. No, she did not. I asked if they had bottled water, nope. I said fine just give me a cup for water from the soda machine (I don't need ice for that). He said that in order to get the free breakfast sandwich I had to make a purchase. I said I was, I was also getting half a dozen bagels. I guess the person taking the orders left that off. He tried using the coupon but it would not let him because I had to purchase a drink. Well I had planned on it but they were out of ice and didn't have any bottled water. He said I could buy a coffee drink. I told him I can't drink coffee. Meanwhile my breakfast sandwich was getting cold (since I had waited for so long). Instead of just apologizing and over riding the system and honoring the free sandwich he did nothing. I told him to forget the entire order and gave him back the sandwich and bagels. At this point I was so frustrated that my nice breakfast with my son was ruined my son decided he didn't want his order either and asked for a refund too (his food was already made also). At this point I figured they would have had the manager come and explain the situation and instead of losing customers and money they would honor the coupon. Nope, the manager came and just gave us our money back. I even explained the situation to her and she did nothing. Really! I guess customer service is lost. I will definitley not be coming back to this Einstein's again.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Rebecca

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