Wow is all I can say. We had to move one of our plane tickets because my girlfriend had to have emergency surgery. They wouldn't move the ticket and said they don't have a health clause. They said she should have bought insurance. This is by far the worst airline ever. What they don't realize is their main offices are in Tempe and we live in Scottsdale. I will be getting a refund in person. NEVER USE THIS AIRLINE.