The owner hates his job (he makes that clear) so I have a hard time believing he or his similarly apathetic staff likes the pets. So disinterested in listening to client requests that he essentially dismisses any instructions or questions with a wave of the hand.
But the worst and inexcusable part is the aesthetic, physical and emotional state of my dogs when they have been returned to me (three times). I will never go back after having one dog deeply cut, another returned with a huge grease (dye?) stain that had to grow out before it could be removed by trimming, and a third returned with an either injured or infected eye. In the last two instances, I asked questions and was met with denial or blame. This place doesn't give a crap about the animals. And they don't even make them look good.
If you want your pets to be just as unhappy as the staff, bring them here. If you care about their wellbeing, STAY AWAY.