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| - Disappointed with this supposedly veg friendly restaurant. I've been to many of their locations over the years and we go a couple of times a month because it's close and we meet family/friends there. The menu options for vegans are BORING. Plus the people who work there don't seem to understand why people would care if there is accidental cheese on their vegan food. The menus don't have vegan items clearly marked so you have to ask and the server has to check with the cook and the answer never seems confident enough for me. So we order the same things over and over and don't risk trying to substitute items. However, for example, if we wanted any of their sandwiches (portobello) it would have to be served without a bun because they don't have vegan buns. Their veggie patty/blackbean patty isn't vegan (at least at our closest location). The vegan menu/guide isn't up-to-date and having to cross reference it with the actual menu isn't convenient. The pita bread always needs to be substituted out for whole wheat (vegan), but unless you stress this for every menu item that comes with pita, the staff don't make the vegan connection (substitute it for you) so you will end up with whole wheat AND regular in your order (every time...it's comical). Side of hummus with whole wheat pita, falafel pita on whole wheat pita, pita chips that come with soup are not whole wheat please leave off order, etc. (We have been told that the pita chips are made with whole wheat pita, making them vegan, and we have been told that they are not vegan. Training or QA/QC?)
I am a little harder on them than other restaurants because they claim to be veg friendly. The last time we ate there, after stressing everything should be vegan and sending back regular pita, they brought whole wheat pita with cheese melted on part of it - accidental or are they just f'ing with us? Either way, the server's response was sarcastic and rude.
Over a year ago I made an online suggestion to corporate to update their menu with clearly labeled vegan options like other restaurants have, add a vegan bun for the portobello burger, and train staff to understand vegetarian versus vegan versus gluten free, etc. - this would be so easy to do! I selected my closest PJ location in the online form. Unfortunately, the manager of this location contacted me directly to tell me she is vegan too and that she enjoys restaurants that cater to vegans (implying that PJ cannot be expected to do that) and that the vegan guide is very helpful (she sent me a copy of it as if I hadn't already referenced it in my online feedback). She also told me that their staff are very well trained and accommodating when it comes to diet preferences. Wow, thanks so much for telling me my suggestions are unnecessary because your restaurant is perfect. So...since I consider my suggestions to have been completely ignored I submitted online suggestions to corporate AGAIN to update their menu with clearly labeled vegan options like other restaurants have, and add a vegan bun for the portobello burger and didn't identify my location or provide contact information. So far no changes.
The atmosphere is cool and other than a few clueless, and one or two rude, servers the customer service is usually very good. So if we are craving a pita full of beans, greasy chopped vegetables on salad or pita, soups, hummus or falafel (which is for sure vegan, but hit or miss taste/quality-wise), or the macro-platter (the most boring of the boring) I will only go here if I draw the short straw.
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