Although I'm content with the way my eyebrows came out, after several visits I can longer go back. Consistently I've called ahead to make appointments to only wait 10-15min anyway, older woman who does my eyebrows mainly twizzes them versus threading (I could do this myself) and her technique is very abrasive. After my last visit I had to come home and touch up a few hairs she missed. They're nice, but for $20 I expected a bit better service.