Just called this afternoon to ask about making a reservation online via Open Table but since our party is more than four people - it prompted me to call Buca directly to make a reservation. Which is totally fine, however when I called and this guy picks up he tells me to check Open Table next week when it opens up for December bookings and then hangs up.
Have to say, I was booking for a Christmas dinner and instead of hanging up because the restaurant is busy (since your job is to make reservations, maybe he should have asked can I book you in or what dates would you be available).
BOSK and CHASE have better staff - 2 Thumbs down for service