I would give this store a 0 if I could. I stood in a line for about 45 minutes to deal with my less than 1 year old Samsung. I watched one of the two reps (a younger, but less successful version of Zach Galifianakis) chat up a mom about a phone case for 20 minutes... then 25 minutes doing god knows what. Total joke. 50 minutes (not including drive time) of my life that I'll never get back. Total epitome of horrible customer service.