Definitely not a great experience .. I came in on a Friday when it wasn't super busy for a pedicure . My nail tech was so concentrated on answering the phones and talking to everyone that came in the door that it took forever just to get a basic pedicure . Every time she came back she had to figure out where she left off .. thankfully that's when they were getting giving a deal of 20% off because otherwise I would have been upset I paid full price for half of a service .