The first time I went I would give it four stars. Fast service, reliable, etc.
This time was different. Much different.
I called and asked for a quote- an oil change, check tire pressure, and top off fluids. I was told $34. Ok, this seemed a bit pricey but reasonable. I dropped my car off and they took it in no problem.
About 2 hours later I was called - told I needed a new filter...and new tires. From what Ive been told $34 should have truly covered the cost of a filter. I said ok fine-despite my initial hesitation but no on the tires.
I picked up my car and paid for my $51 OIL CHANGE....ridiculous. Anyway I noticed right away that my light was still on for my tire pressure - I have an automatic gauge. I went inside and explained that I needed them to check the pressure. I was told to drive a few miles and it would go off. By this time I had to be back at work- obviously the gauge never turned off. I was so frustrated by this that I called back - and was put on hold forever. The guy was really unhelpful so at this point I havent even bothered to take it back.
I have a feeling if I were a guy I wouldnt be having this issue...I would not go back.
On another note, if you know of a good/reasonable mechanic in the Charlotte (uptown/southend) area please let me know.
Thanks