TLDR: Food is good. Service can either be great or the absolute worst.
My husband and I have gone here twice. Our first experience was fantastic. Our waitress assisted us right away, explained how things worked there, and made recommendations for how many dishes couples usually enjoy. We were warned about the 25 minute wait time on the fried chicken, asked about allergies, served drinks, the works. She was amazing. If I could get her every single time I would desperately try to. I deeply regret not holding on to my receipt from that first dinner just to see if her name was listed on it. The food was good, not exactly to my taste the first time around but I can't deny that it was good.
The second time service was horrendous. We arrived shortly after opening for the evening and our server was uninterested at best. I didn't expect every single service to continue to have the same plethora of question and answer period as our first time, but our waiter barely even acknowledged our entry to the restaurant. After dropping off menus he gave us all of maybe 3 minutes before coming back to attempt to take our orders. We requested more time, all was friendly, and we really didn't think anything of it at the time. Then he came back 3 minutes later to do the same thing. We were still very obviously discussing the menu at this point and were still not ready. Nonetheless we requested more time and no offense was made or taken at this point. After we ordered our food the restaurant started to fill with more patrons. Specifically behind our table were 3 tables of young women. For the remainder of our meal we watched our server attend to the tables of young ladies at least twice as much as my husband and myself. We never received a single water refill although our server picked up our empty bottle and moved it aside when dropping off our plates once. Our waiter also forgot to put in our order for the 25 minute fried chicken. Or he gave it to another table. He never confessed to what happened as he tried to place the blame of the delay on the kitchen.
On the plus side we loved the food on the second trip. It's too bad that it was soured with terrible service.