Got to the store around 6ish and it was pretty busy. It took 10-15 mins just to check us in then we had to wait another 20-30 mins to be helped. But while the wait, it gave us time to browse and decide what phone we wanted to upgrade to. So it wasn't too bad.
We also had a great agent, Rachel. So that made up for the wait time as well. She was knowledgeable and funny. She says she's not funny but she is lol. It's nice to have an agent who has a sense of humor. Makes the process not so boring and pretty quick.