I went in to get specific work done on my Honda and every single person that I spoke to was friendly, courteous, and attentive. They didn't even hesitate when I kept finding new things for them to fix and they never pressured me to check anything else.
And the best part is (as others have mentioned) the awesome waiting room. TV, drinks, snacks, puzzles, wi-fi...I didn't get bored at all having to wait for my car.
Of course, some things will be pricier but the service was fantastic and I am super pleased.