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  • I recently stopped by for lunch to use my local flavor voucher that expired. I noticed how small and cramped the tables are walking in. An older lady greeted me. She was friendly but I had a very hard time understanding her. Because of her limited English, I pointed to the item on the menu and specifically asked to leave out the cilantro. I also ordered boba. She came back fairly quickly with my order but she came back with spicy beef soup! By the way she never brought out water, which is a good thing as you'll find out. She was sweet and said she'll be back with the correct order. However, when she set the bowl down, I noticed she forgot my request for no cilantro. Ughhh! I didn't want to be a major pain so I spooned them out. She also forgot my boba. The pho that I ordered was mediocre. The place I usually go to is Pho Avina and this place did not come close to the richness of flavor compared to Pho Avina. So I got done and I didn't even ask for water because I just wanted to get the heck out of there. Table was sticky, she didn't check to see if I needed anything, she messed up on my order, it was a little warm inside the restaurant (not good considering I'm consuming hot liquid on a hot summer day). So I got up already knowing I will not be coming back to this restaurant and took out my voucher to pay. I saw her grabbing a random fork at the front counter to fish out some lime slices from a pitcher to put into customers waters. When I showed her my voucher, she called an older man and he looked at the voucher and immediately said they couldn't take it. I said the paid value is what I'm using. He still didn't understand and said it was "weird" that none of his customers had used an expired voucher. So I read the fine print to him. He shook his head while looking at me suspiciously and proceeded to say he was going to make an exception this time. Gee thanks! I literally ran out. To add insult to injury, I had digestive issues few hours later!! So let me review why I would never go back to this place. Food isn't that good. It's not very sanitary. Customer service...there is none. It's over priced. It's messy and disorganized. I was hoping to find that hole in the wall I can everyone about but not today!
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