My family has used Bike Masters for the last two years for everything we needed and have always had good results till today. I brought my bike in to get repaired, as the gear component had broken. When I picked it up and rode it outside the store, the bike now has a "clicking" vibration through the pedals. I asked about this, and at first, the gentleman told me it didn't do it. So my son rode the bike and reported the same issue. Bike Masters told me that it has nothing to do with their repair. So even though it DIDN'T have that problem before I brought it in, it does now. They were unable to fix or answer why.
Oddly, they DID tell me that my bike basket holder was installed backwards, which is funny because THEY installed it back in October.
I paid full price for my "repair". It is very disappointing to have a new problem that didn't exist before I brought it in. : (