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| - Buyer beware as opposed to customer service focused mentality.
My husband and I took friends who are relocating to the area here. We had been occasional customers of the previous location and knew they had a decent sparkling wine selection. We were celebrating, after all!
It was a Saturday afternoon, and was not busy. (Three at the bar, and I think one other table of two) Service speed was pretty slow.
Two of us ordered sparkling, two of us ordered a wine flight (red and rose).
When the flights came, the server was quick to share that the 3rd rose should be tasted last because of its intense flavor and the taste would overpower the other wines. She explained it was grapefruit-based. Following the instructions, when arriving at that wine, and taking a sip, it was like squeezing a grapefruit-half into your mouth. When our server came back to check in sometime later, we shared how dissatisfied we were with the third rose and we politely asked if we could try an alternate rose and were told, "no," and "that's the point of doing flights" ($18 3 pour flights mind you). First, I've never had a wine flight with a warning/disclaimer on the flight regarding the flavor. Second, if a customer expresses they aren't satisfied after they taste something, offer something else. I hope they dumped the remainder of the bottle after we left (in addition to the full pour left in our table's glass) We won't be returning anytime soon.
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