We sat behind a couple who the manager wrongly accused of not paying their bill.
The manager Terrah, was screaming at them and told them they were lying about giving the payment to their server, used profanity towards them and threatened to call the police. All In front of the other patrons.
The female customer said their server was obviously high on drugs and suggested she lost it.
The manager refused to listen to them.
When the manager found that the server HAD misplaced their payment, she said to them "good bye. You can go"
No apologies, no sorry our mistake. Nothing.
I have NEVER witnessed such unprofessional behavior.
As a business owner myself, knowing that management represents us in our absence, I would be embarrassed and appalled by her treatment of these people.
Perhaps both employees need drug testing.
Needless to say the manager should be fired.
I highly doubt that couple will be returning to Mellow Mushroom and neither will we.
Our server was perfect and the food was good but we can do without the managers "Jerry Springer" side show.
I'm sure the owner will understand, if not the manager, how powerful word of mouth is in this business.