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  • I also wish I could give NO stars. I as well found them through Groupon and the only reason I went with this company because they had some great reviews on WeddingWire. I do hope that this does help any new customer to be aware of the customer service and quality of what RitzyCakes/ ArizonaBirthdayCakes really offers (This is the same company)... We ordered a simple three tier cake with sugar flowers for our WEDDING... I did call before I bought the Groupon and they said they couldn't take that offer from Groupon but will give me a deal. So I talked about what I wanted and they keep adding to the price for flowers, cake tasting and to get it delivered. After I paid way too much, I scheduled our cake tasting in advance and with short notice they cancelled my appointment since they "double booked themselves." That was understandable but when we finally had our appointment Tish did not have any of the pictures I have sent to her assistant or our file about what we have bought. Luckily I had pictures I brought that I give to her to explain what we wanted. When the cake tasting was over I felt that she had understood everything I wanted for my cake. As a very organized bride to be, I did follow up about what we discussed and did not hear back from them in a MONTH. I sent 2 emails, called and nothing. So finally I got ahold of them and this is when everything went downhill. AFTER 32 EMAILS and multiple phone calls she still could not understand that I wanted!!! ONE MONTH before the wedding, I was so stressed out. Then she sent me an email the day of the wedding and the cake looked nothing that I wanted!!! I was so disappointed and when she delivered the cake she did not do anything to set the cake table up (she did say to get everything and leave it on the table so she can make the table look amazing) At this point I just didn't care for the cake at all. I was lucky to have a great florist that helped remove all the FAKE FLOWERS off the cake and replace them real ones from an extra center piece we had. The only nice thing I can say is that it did taste good. Overall, I am completely disappointed in their lack of been organized, listening to the customer, the quality of the cake. I hope this helps any new brides on customer from going through all the trouble. I definitely do not recommend ArizonaBirthdayCakes/Ritzy Cakes.
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