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| - How do I reconcile the boutique and nicely curated offering in the store with the actual experience? I totally get the low ratings. This is not a luxury experience even though the price tags and brand names tells you it should be.
The obvious first frustration is the parking lot. I understand that free parking is very nice perk but I rather pay $2 on the street compared to the insanity that can be found on that asphalt. The clientele that uses Pusateri are very scary when it comes to driving... a lot of them are unaware or selfish. They drive their car like how they drive their carts in the aisles... completely vacant of their environment or people near them, super slow and blocking everyone, they do 25 point turn because they're super careful to not scratch their old Mercedes, and they are unable to park nicely without going over the line into your spot. I would suggest parking on the road.
As for the store itself... it's quite nice but it feels extremely crammed as there is so much in the aisle ways and shelves. Plus its a low ceiling compared to most modern spots. I would say that if it's busy, just don't bother with a carts as you can barely maneuver around the place. Just go with a hand held basket ... even then you'll still stand around waiting for most people to stop in the middle of the aisle for their personal convenience. It is clean and there are a lot of staff just taking care of each detail. That's a good thing.
I do find this store has many great brands you can't find in most common groceries and it's meat, fish, and cheese section is very very comprehensive. For such a small space, it has more selection. But you pay for it... possibly because it's imported and higher quality but it still stings to see your favourite imported chocolate bar from USA be at $10. Or that balsamic vinegar at $40.
As for service, I'm not sure if they're so overwhelmed that they dont see everyone or that they cater to the reoccurring favourites first. More than once I've been passed over for service. Sure... when you have their attention, they can be very nice and thorough. But for me, I walked out empty handed after waiting for a few minutes to only see other people get service. Oh well... I saved my money and used it to get great pizza next door.
I dont think this place is really wanting everyone to shop there. With the lack of awareness of price numbering (no 4s!!), it's clear they dont care about the Asian population and their dollars. I mean, even Loblaws and Costco is in that cultural awareness space. Also, I dont think they really think young people should shop there too... I saw more catering towards the older generation. Good for them but for me, maybe I'll stick to places that want my business.
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