| rev:text
| - Worst customer service I've ever experience, practically got yelled at by the owner/staff.
I purchased the Groupon for 50 mink lash extensions per eye. I was very excited to try this and made an appointment for a Tuesday. On Sunday, I decided to read some reviews and was appalled by all the negative reviews (on Google) recently left for the lash extensions. I am going on vacation in a couple days, and I didn't want my lashes falling off or have a bad reaction while I was away. So I decided to reschedule to try again when I am back. I called Sunday night but they were closed, tried again Monday, but closed all day, and called Tuesday morning (day of my appointment) and no one picked up so I left a voicemail to cancel my appointment.
Few hours later, they called me and said I've missed my appointment and my voucher has been redeemed. I explained I left a voicemail cancelling, and she said well I didn't check my voicemail, and you need 24 hours cancellation notice. I apologized and explained my reasoning, and mentioned that I did try but they were closed.
She continued to yell at me for not cancelling and said "Ok, I will give you ONE MORE CHANCE to come. And since it's already redeemed, when you come next time YOU will need to remember the date it was redeemed because we do not have time to find for you." She kept lecturing me and giving me so much attitude about not giving her notice. I was so fed up I just said forget it, I am a new client and I don't even want to come anymore. Her response? Good! Don't come.
I don't know how she can run of business like this, I definitely do not recommend this place to anyone!!!
|