This dry cleaner may be the least professional, and poorly managed of any that I have ever been to. I have had atleast 3 bad experiences including poor/no pressing on dry cleaned items, items being returned without being cleaned, however, this last experience put a nail in the coffin. I took one of my favorite work dresses here to be routinely dry cleaned (they had cleaned it 3 previous times without a major issue), and it was returned to me COMPLETELY ruined. It had black ink ran all over the dress, even so much that it was on the tag they attached to it. I returned it to them, told that "it happens sometimes", and then told I would be compensated. It has been over a week, and still no call from the manager with a resolution, or time frame for reimbursement. Its clear that in this circumstance you get what you pay for!