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| - I wish I could give zero stars. They first told us brakes would be $200, and got authorization to go ahead. Later they called & said once they took it apart, the whole caliper needed to be replaced. It would cost $750. Anybody who knows enough about cars knows that if they just took the wheel off & weren't lazy they would have known ahead of time. Instead, they get you to approve it so they hold your car hostage & already have you on the line for some money & time.
Then...took the car back for re-work of the belt because they didn't install it properly. It made horrible squeaking noises on startup. The first time they said they would just tighten it and that would fix it. NOPE. Then they took I took it back because it got WORSE and they said they would need to replace the belt again. SO I WAITED. Told me it would be 45 minutes (which I knew was a stretch). It took 3.5 HOURS, and not once did they offer me a ride or give me an update that it would take so long. After waiting 2 hours, the part got there, and they said it was the wrong part. YEAH RIGHT. They used that excuse on me twice before. So, either it just so happens that 3/3 times the wrong part comes for my car, or they are lying, OR their service writers/mechanics have no clue what they are doing. Not once did they offer me a coke, a ride, an explanation, or anything for my troubles with their incompetent staff. Horrible customer service! DO NOT GIVE THEM YOUR MONEY.
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