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  • The WORST dealer I have worked with! I had taken my 2004 Escalade to this service center once before and they were so good to me, they even gave me a free service loaner! 3 days ago I called because the check engine light came on and I wanted to get it in right away. I asked how late they were open and if I could get a loaner since I had the last time. The awful person I spoke to said they had no loaners. I asked when they would have one and she said that they do have enterprise on site. Now having worked in the automotive business I asked if there would be a charge or if like other dealerships they would still be free? She the got snarky and rude saying " Well its never free its covered by warranty and seeing your car is an 2004 I'm guessing you aren't covered" I asked then how I got one the last time she said " ugh I don't know my system is down anyway so I cant help you" So I hung up. The next day we brought our vehicle there giving them a second chance since they were so great the first time. BIG MISTAKE. When they called to let us know the vehicle had been fixed the advisor called my husband and began the conversation with "did your wife call here yesterday?" My husband said yes why? He then went into detail on how upset I had made his coworkers and began arguing with my husband basically forcing him to stand up for me and as my husband was trying to explain why I was upset with the snarky sarcastic woman the DAY BEFORE he just continued to talk over my husband and telling him what a big favor he was doing for us by not charging since the check engine light was only on due to a gas cap and they just had to reset the codes. Why in the world would you bring up my call from the day before? What did you get out of that? Your girl was the one who was rude to me! Do you enjoying arguing with customers? I will ensure no one I know ever visits this dealership for anything! You don't call and attack my husband and force him to explain why his wife was upset the day before and try to justify it with anything! Terrible terrible business practices and no customer service at all! To top it off my vehicle wont pass emissions now because they took apart my car and did not preform a "drive cycle" according to the emissions testing office!
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