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  • OK, another place that has bowled me over with stellar, beyond-the-call-of-duty customer service. I went in for a quick to-go sandwich. The food at Panera is always tasty. I was second in line, but I knew what I wanted. Unfortunately the woman in front of me couldn't seem to remember her own name. A second cashier named Natasha came up and beckoned for me to come to her register. She apologized for the wait (which wasn't her fault, and in all honestly, wasn't all that long.) I told her it was no big deal and placed my order. She gave me a free drink for my wait! I was taken aback, because it truly wasn't necessary, but a really nice, simple gesture. Then, after I paid, she asked if I liked brownies. Puzzled, I said, "Sure?" She tossed me one, again apologizing for the wait. That, folks, is how you win a customer for life. She didn't need to do that, but the extra mile left me feeling thrilled about Panera, and that location particular -- enough to Yelp about it! And the food? Great as always. And the brownie? Yum.
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