Had my vehicle serviced twice here. Since it was under warranty I didn't have to pay anything. But I did pay for an oil change which was priced at $33. The first time I was helped by Mike and the second time by Krista. Since the problem with my car had to do with a high pitched noise, the first time they couldn't duplicate it, but when I brought in video of the noise exhibiting itself, they fixed it promptly. I like how they gave me estimates on how long it would take to get my car fixed. I was always updated and informed on the progress on my car. I think by them giving estimated wait times, it helps the gauge customer expectations. When I received my vehicle everything was fixed to my satisfaction and I haven't had any problems with it since.
This dealership doesn't have a shuttle car. At Volkswagen dealership they had car loaners. But then again every time I went to get my VW fixed, it would end up costing at least $300. It would be nice if Ford Lincoln Mercury at least had a shuttle car. Enterprise car rental is very close by. If you decide on renting a car from them it will cost around $50/day after taxes.
It looks like they are doing some work on their service center, since they moved to a different building. I don't know how much money the service center brings in revenue for the dealership, but it might be worth it to update the waiting area.
They should really have a different yelp page for the service center as most of these reviews on here are for the car buying experience.
I would get my car serviced at Ford Lincoln Mercury again. All the service center people are friendly and they don't try to sell you service work you don't need. I hated going to Camelback Volkswagen because they would always try and sell me on some maintenance work that didn't need to be done and the smallest thing would end up costing $300, pretty shady. I think overall that Camelback Honda has the best experience for a service center. I like the experience of getting my car fixed at Ford Lincoln Mercury better than at Camelback Volkswagen. Good job guys.