I just received an email from the owner of Santisi Brothers.
I love this personal touch of service and greatly appreciate a business owner taking the time to address a concern I have.
While it is not always easy to relay an issue at an establishment, Yelp has been a great tool to get across any frustrations.
John Santisi wrote to me today thanking me for my business and Since Santisi Brother has numerous exits, they have had a significant problem with walk outs. In short, people have taken advantage of the business.
I don't like have to leave a credit card prior to ordering, but I understand the issue and believe that it is a legitimate way to control losses. Plus, if it keeps prices down...then no worries.
Long story short...still love Santisi Brothers and will return often. When asked for my credit card up while ordering... i will hand it over with an understanding smile.