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| - Do I feel kinda weird about writing a 5-star review for a tire store? Yes. Do I find it strange that my experience at Discount Tire completely made my day yesterday, and actually managed to turn my entire week around? I guess I would, if I hadn't had previous experiences with this place and already know how wonderful they are!
Seriously. The guys who work at this Discount Tire are AMAZING. The place is constantly busy, so be warned - you will have to wait. There will be several cars in front of yours. It's part of living in a car-centric, major US city. It is what it is. Somehow, the guys at this Discount Tire manage to keep smiles on their faces all day, and be as courteous, kind, professional, and accommodating as anyone could ever ask for.
Part of living in the construction zone of NoDa is the apparent reality that I'm going to run over a nail approximately once every 5-6 weeks, and my lovely little tire pressure light will come on. I went in yesterday with what I thought was a flat tire. I expected to be dropping at least a few hundred dollars and expected about a 3 hour wait at Discount Tire.
As far as the wait, I almost got that - I was there for about 2 hours, but it's obvious that those guys are HUSTLING; you can see through the window that nobody is lazing around. As mentioned before, it's a busy place. Plus, the techs come out to give you periodic updates, so you never feel abandoned.
I was updated on potential costs, told exactly what was wrong with my tires, and sent on my way a very, very happy customer. These guys are so wonderful and I am so thankful for this location. I am truly amazed by the level of customer service that is provided here.
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