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  • A great restaurant, great atmosphere and most importantly great food, but unfortunately service could use some improvement. This is my fourth visit to this restaurant and service is always on the slow side regardless on how busy the restaurant is. The open line concept is definitely a trend and a plus to a restaurant, but it's also a major disadvantage if your staff isn't professional. I have just spotted an inappropriate act between two of the line cooks, which is definitely unacceptable at any restaurant standards. The food on the other hand is amazing, superfood salad is my usual pick, along with their pizza, calamari and assorted apps. Too bad the staff isn't good or professional enough! Update: I gave this restaurant another chance today since I love the food, and I was at Yorkdale mall already..and I thought they should've improved their staff by now! Unfortunately I was very wrong, the level of customer service has gone down, too bad since the food tastes so good and 'main' portions are pretty big, But service!! Comeone! Food takes long to arrive, staff isn't that friendly or professional, the four or five ladies we dealt with were all on the younger side of age, no experience what so ever. No wifi at the restaurant, first of all, WHO does not have wifi in 2017?! We had a birthday on the table, one of the group asked the staff for a birthday desert or cake, And the answer was: " buy a dessert item from the menu, and we'll put a candle on it " !!! Top class customer service!! Sorry Jamie's, never coming back here
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