| rev:text
| - Terrible! My first and last visit here ever.
Let's start with the fact that it was my friend's birthday. It was my husband and me, my bff and her husband. Our main plan for the evening was to head to Sing-Sing. Due to getting a late start, we decided to stop here for dinner. It was Saturday night after 8pm so not very busy. We were seated outside quickly. Then we waited. And waited. A waitress passed our table 4 or 5 times without a word.
After at least five minutes, the hostess came outside and said that our waiter would be with us shortly, but she could get our drinks. It took her several minutes to bring out all of the drinks, since she didn't bring them all out together. And I still had to ask for my drink, because she forgot. There is some type of "birthday special" which inclues $15 off of a dinner, free cake, and some type of "sparker" and "popper" celebration. And a free gift...."while supplies last", whatever that means. This is good one week prior or after your actual birthday....pending valid ID. Although the menu also says not valid on Saturdays or holidays, my friend inquires anyways, since it is not at all busy. The hostess says that they will honor the birthday special and that the manager "is really cool and will be fine with it". Fine.
Waiter Joe finally arrives....dude is clueless. My friend's husband and I get hibachi dinners and my husband and friend get sushi platters. He asks what type of salad dressing we want....ginger or vinegar and oil. All four of us say vinegar and oil, all four come out with ginger. We have to ask the waiter several times for obvious things - Silverware and Napkins, More Drinks, To Take Plates Off Of The Table. You know, things that should come as common knowledge to wait staff.
When our meals come, he brings out one plate of sushi and seems confused, stating that they put all of the sushi on one plate.....uh no. We tell him there should be two plates. I mean, two people ordered two separate meals?! He fixes it and returns. Has no idea whose order goes to who....ugh.
At the end of the meal, Joe messes up our checks, putting things my friends ordered on our check. Again, we have to wait for this to get fixed. The worst part is that they automatically put 20% gratuity on the bill. I would not have left this dude a dollar if I had the choice. We waited several minutes to get our change. I actually had to go up to the bar and ask a bartender to find my waiter. Joe obviously cannot count either, he gave us $1.50 too much in change. I figured it could come out of his tip....
Here's the kicker....my friend gets none of this "birthday special"...no free cake, no $15 off, nothing. We inquire with Joe, who is still clueless. He has the manager, Jay, come out. My friend explains that, yes, we understand that it is Saturday, however the hostess said that it would be fine. Jay blabbers something about it being Saturday, and they try to exclude Saturdays to drum up business other, less busy days. We state, they are not busy at the moment. And this free cake thing means apparently, according to the manager, that if you bring your own cake, they won't charge you to plate it. His explanation for the ambiguous script on the menu? "The Japanese can't explain things well". Oh, okay.
He also says that the birthday special requires four meals to be purchased. Well, there is four of us, we say. He says, no....since they were on separate checks. Jay also says that this is "up the manager's discretion", but still will not give her the discount.
My friend says, "Okay that's fine. We just won't be returning". the manager's response is...."Have a nice night" and Walks Away!
I cannot even comment on the food....which was fine - not great not terrible - because there were so many other things to distract from the experience. This should have been a nice relaxing dinner with friends and it was blah blah blah.
I won't speak for the others (although I know their thoughts), but I feel cheated. One of the worst experiences at a restaurant ever. Will. Never. Ever. Ever. Return. You suck Yokoso!
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