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| - Skateland, they keep telling us in their ads that they are the world's best place for birthday parties! In August, they had a special where you get 15 guests for the price of 10 for every birthday reserved that month, so we paid the deposit that day for my daughter and her friend who share September birthdays. By the way, it's not 15 guests, they include the birthday child as a guest, so we could only invite 13 kids between the 2 of us. They say that each party has a minimum of 10 guests, it's really only 9 plus the birthday child. They told us that we could request the character for the hooky pokey, since we were the only party reserved for that date at that point, we booked over a month in advance. They called and said they probably wouldn't be able to do olaf as we had requested, I said, okay, what other options are there? Do you know who they have chosen for this date? They said they would call back. They didn't. The character the day of the party was spongebob, who they said would dance with the birthday children, he was there, but on the other side of the rink, so i couldnt get a good picture and then he walked off and didnt even stop for pictures after. we had to run after him so i could get pictures of the birthday girls with spongebob.
The first thing they said to me when I walked in was to give me the balance I owed for those 5 extra kids and ask where my coupon was for that...all that info was stapled to the receipt. She said she would have to talk to the manager, she okayed that part and then they said I would have to pay extra for the 16th child. What 16th child? Well, it turns out that one of the moms brought the sibling of the guest. She explained that she would pay for the extra child. The hostess put him on my guest list anyway.
Each party comes with a private host. Our host showed up at the beginning to get the money, that was the only time I saw her. Her co workers eventually stood in for her, but when i asked them to refill our 'bottomless' pitcher (we also purchased 2 more 'bottomless' pitchers for the adults, when we asked for refills they said that was extra) they paged her to do it and she never showed up. She was apparently busy with the several other parties that were there. We never did get them refilled with soda, and i didnt even get to pick the soda because i was trying to figure out the finances with the manager for the majority of the party. When I finally figured out what had occurred, we asked them to take the extra child off the guest list and gave them the $6 for the admission and rental for this child, which is what they had told me it would be for extra guests who just wanted admission and rental. They said that I would have to pay the full $10.99 for this child since they already put him on the guest list, and everything was already out for the party. {it wasn't. they didnt give the tokens until they brought the cake out, then they took the cake to slice it and i was chasing after the kids, because of course they went off to spend their tokens and were gone by the time the cake came back, and because of this we never got a chance to open presents until the party was over, which was what my child wanted to do first but the hostess was MIA.} I gave them the money, and they said 'no, pay for it at the end, we have wasted a lot of time with this already.' no kidding. I didn't get to even skate with my child at all, because in the middle of the party they brought us our bill, they said we now owed them $20 because they forgot to charge us for the extra birthday child. They explained to me when I purchased the package that it is an additional $10 because each child gets a souvenir cup, and a trip to the air machine. Well, neither one of the girls got either of those things. There is no air machine, even.
but hey, it could have been worse, the day we booked the party a roach was crawling across the table...at least that didnt happen again today.
My daughter had a blast but the one thing she wanted was to skate with her parents and this was robbed from us, because at skateland, all they care about is the money.
If you havent been to skateland in the last couple decades, the only thing new is a fresh coat of lime green paint. You aren't missing anything. It's not worth $120, thats for sure.
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