Ok so this is not my favorite place to stay. I go here annually for a mortgage conference. The staff here is pretty legit. My rooms have always been nice. Last year they messed up on my room and I was furious. However... they made it up by putting me in the Barbie Suite. A fantastic, expensive suite... like OMG suite.
Later that night... hahaha that's how things go in Vegas right. I left my cell phone in a taxi. Went to the front desk and they went into action. Security cams got the lic. number and name of the taxi. The taxi service was contacted. The driver then came back immediately and brought my phone. I mean this was way way awesome. Took about 20 minutes. You cannot be without your phone in Vegas. The staff took all of my concerns to be of utmost importance and I really appreciate it.
On my last visit I was highly annoyed that they closed the pool on a Thursday at 2 pm for a private party. Messed up my one and only pool day. Grrr. but I overlooked it because of all the other nice things they have done for me and our Mortgage Group - Mortgage Mastermind Summit.