Like the sandwiches and salads, the soup is just ok. The free cookie is delightful and my daughter likes this place so I'd say it was kid friendly. It is easy to order and check out but the staff is lacking as far as I'm concerned. Some are friendly but I've come across some snobby behavior and some condescending attitudes as well. The place is clean and comforting and I've seen quite a few people hanging out on their laptops so it must be a casual and relaxed atmosphere. Pretty decent prices and I like the real plates / silverware. The salmon salad was delish!