So much excitement when we saw the signs for something new in Rivergate.
But after four visits now, we are left with little more than disappointment and confusion.
At first we thought, okay, they're new. This would explain being out of everything by 10am and the sandwiches being cold. The second time we laughed it off and thought our luck was bad.
The third time we had waited long enough for a new staff to be trained.
This morning we were feeling the holiday spirit and thought we'd try again.
Here's what we have come to understand about Rise:
* Do not enter the building having a taste for what is on their limited menu, your first disappointment will present itself when you realize they don't have any more today. (And why make more when they are only open until 2pm and it's already 9am)
* Do not expect your food to be hot. (Or Luke warm for that matter)
* While some establishments work their tales off almost twenty hours a day to keep their doors open in this competitive industry, Rise has managed to open their doors at 7am, be out of half their menu by 9am, disappoint patrons until roughly 2pm and then kick their shoes off and enjoy the rest of their day.
* Apparently their award winning schedule hasn't warmed the hearts of their staff and crew. Most visits include an explanation of how short staffed they are and the donut maker walked off the job this morning.
* The concept of Rise is simple. Simple menu, simple hours of service, simple breakfast. Not sure how it became so difficult for them to keep it together. I mean even on a bad day they have what no other restaurant has...17 hours to regroup and get it right...before opening their doors again.