I had been going here for years, but for the past year I found another better place so I stopped going. Today I returned because I was in the same mall for some other shopping so we (my husband and I) decided to return here. I usually ordered a medium beef noodles with extra beef slices on the side. I put all my raw beefs in the soup when it arrived (I just don't like fully cooked beef), and after I put in all the other stuff (bean sprouts and spices) and started to dig in. After a few spoons of noodles I stirred up the beef and there were a big knot of hair in there! I was horrified and called the waitress to look at my bowl. She looked as surprise as I was. Usually if I find one hair in my food, I don't make much of a fuzz about it, but this is like 20+ long hairs all knotted up together. It was inside the raw beef that I received on the side. They replaced the food (soup bowl and side beef) but I mostly lost my appetite and didn't finish the food. We paid full price for the meal (most places would replace the meal and either give us a discount or some other free stuff like dessert or drinks, and we also ordered 2 drinks that are not alcoholic) and I was not impressed. They didn't even say sorry just said we would replace it.
So after this experience, we will not be returning to this place ever again. There are many other good pho places that opened lately that are better tasting. I feel sick even thinking about it now.