| rev:text
| - #1 - I love my Jeep.
#2 - I was NOT thrilled with the purchase experience. In fact, I wasn't even happy with that process or the communication I've received afterward.
-- When I went through finance (after 9 p.m.), the finance person wrote up a "worst-case scenario" deal so he could print the paperwork since he couldn't talk with the banks at that time of night. He promised to call me the next day with an update on the interest rate. That never happened, and surprise, I ended up with the worst case scenario. I did even talk with my sales rep and he said he'd have finance call me, but again, no call ever. (And I even talked to my bank (USAA) and KNOW I could have gotten a better rate -- my feeling is the finance guy didn't even try.)
-- The "next-level" sales person was telling me about the "Desert Protection Package" my Jeep had, which includes wheel locks and a spare tire cover. Well, he COMPLETELY misrepresented the cost of the lug locks (by about $150!) and I never even got the spare tire cover.
-- There was a charge for tint on my invoice. I called back to sales rep and he said the dealership tinted the Jeep, but a call to Jeep told me that the Willy's Wrangler comes tinted.
-- One of the sales reps (mine was out sick that night) said I had to make sure to lock the back door separately that it wouldn't lock otherwise. That led me to believe the Jeep had power locks. It doesn't. And went in to get my key set (was led to believe I had a valet key and my other keys would be available next day) and I brought this up, the attitude from the sales people was "oh well, that's the way it is" ...
-- There were other inaccuracies the sales people used that just don't pan out to be true.
----The engine is NOT the top 5 of all engines in the world. It's a good engine and well rated, but it's not top 5 -- never has been.
----The wheels on the Willy's are NOT the same as in the Rubicon (as sales said). They're similar, but walking around the lot since then and investigating online shows the Rubicon wheels are different.
-- Tried to contact the manager before I submitted my online survey and DID get a call back, but left a message for him so we could discuss these things before I submitted my survey and he never called back.
Overall, just a bad sales experience there. Some of these things could be forgivable if the sales/finance/management had at least tried a little more in their communication efforts, or at least ACTED like they cared about the issues, but I really never had that feeling.
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